Hm...Maybe the programming loaded up incorrectly? Happens with GIMP on my laptop every so often if I try opening it up if I open it right after my laptop starts up...Or maybe you need a new com/laptop connected to the scanner. Because our desktop is old, and takes 1 hour or 1 and a half hours to start up.But that is awesome. Weird mark tohugh, reminds me of the Rahkshi (SP?) symbol, kinda.hm...